Company policy is as follows:
Scheduled appointments are important and required to ensure progress. If you are unable to keep your appointment you are required to provide a 24-hour cancellation notice. If the appointment is cancelled less than 24 hours there is a charge for cancelling. The charge is the cost of your appointment, for that scheduled time.
You will be charged for late arrivals; as I allow 15 minutes between appointments to clean and prep the clinic for the next client the clock starts on your scheduled time. Therefore, if you are 5 minutes late for a half-hour appointment then the actual treatment will be 25 minutes which includes the usual alcohol cleaning of the area, needle insertion into the probe ensuring the correct temperature for the hair removal area.